Free Online Trainings
Build practical skills and improve your career opportunities
Join the BPO Rising Stars Academy, learn digital, communication, and organizational skills, and get ready to kick-start your career in the BPO and IT sector.
5 Modules in English
Expert HR & Business Trainers
Digital Certificate for Participation
Register for the free BPO Rising Stars Academy
Module 1: Career orientation & Foundation Layer for Workforce Activation
June 4 | 11:00 - 15:30
What you will learn?
Self-awareness & strengths identification
Growth mindset & overcoming barriers
Introduction to workplace expectations
Inclusion & diversity awareness
Lecturers: Ana Tomovska & Nadica Stavrova
FINISHED
Module 2: Workplace Readiness & Professional Skills
June 10 | 11:00 - 14:30
What you will learn?
Communication skills (verbal & written)
Team collaboration & cross-cultural work
Time management & accountability
Professional behavior in digital environments
Lecturer: Tomida Karaivanova Alagjozovska
FINISHED
Module 3: Basic Digital Skills
June 18 | 11:00 - 14:30
What you will learn?
Digital literacy fundamentals
Online tools (email, collaboration platforms, basic systems)
Data handling basics
Digital communication etiquette
Lecturer: Andrijana Bojadjievska Danevska
FINISHED
Module 4: Career Orientation & Job Readiness
June 24 | 11:00 - 14:30
What you will learn?
CV & LinkedIn development
Interview preparation
Job search strategies
Personal branding
Lecturer: Tomida Karaivanova Alagjozovska
FINISHED
Module 5: Customer Service Excellence for ICT/BPO
June 30 | 11:00 - 14:30
What you will learn?
Customer-centric mindset
Handling clients & communication scenarios
Problem-solving techniques
Managing difficult situations
Lecturer: Dejan Stojanovic
FINISHED
The trainings are conducted in English
This Academy
is for you if:
You are a student or recent graduate
You are looking for a job
You want to improve your professional skills
You are looking for remote or international work opportunities
Meet the Lecturers
OUR TEAM
Professor at the American College University – Skopje and Pro-Rectora for International Cooperation.
Associate Professor of Management and Business at the International Balkan University.
Trainer and consultant in sales skills, negotiation and customer experience, and organizational communication.
Start your career in BPO
Join the BPO Rising Stars Academy and gain practical digital, communication, and professional skills that will help you start and grow your career more easily in the BPO and IT industry.
This initiative is part of the interventions developed within RECONOMY as a regional inclusive and green economic development program of the Swedish International Development Cooperation Agency Sida, implemented by HELVETAS Swiss Intercooperation in partnership with Help - Hilfe zur Selbsthilfe and others in the Eastern Partnership and the Western Balkan countries.
